Support

Need help with Biblicuentos? Here are the most common answers.

We reply within 1–2 business days, in English or Spanish. To help us help you faster, include your phone model, the app version and the ID shown under Settings → Support.

Purchases and subscriptions

I paid, but I can't see the Premium stories

Open Settings → Restore purchases. Make sure you're signed in with the same Apple or Google account you used to buy, and that you're online. If it still doesn't work, email us.

I got a new phone. How do I get my purchase back?

Sign in on the new phone with the same Apple or Google account, install Biblicuentos and tap Settings → Restore purchases. You don't need a Biblicuentos account.

How do I cancel my subscription?

iPhone or iPad: Settings → your name → Subscriptions → Biblicuentos → Cancel Subscription. Or go to apps.apple.com/account/subscriptions.

Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Biblicuentos → Cancel. Or go to play.google.com/store/account/subscriptions.

Deleting the app does not cancel your subscription. Cancel at least 24 hours before renewal to avoid being charged for the next period.

How do I request a refund?

Charges are made by Apple or Google, and only they can refund them.

Apple: reportaproblem.apple.com → "Request a refund".

Google Play: How to request a refund on Google Play.

Can I share Premium with my family?

Yes. If you have Family Sharing (Apple) or Family Library (Google) turned on, members of your family group can use Premium on their own devices. Each person should tap Restore purchases in the app.

I paid on the Biblicuentos website. Do I get access in the app?

Yes. Email us from the address you used to pay on the website and include the ID from Settings → Support in the app. We'll turn on your access.

Using the app

How do I change the language?

In Settings you can choose the app language. Inside each story you can pick the text language and the narration language separately, for example read in English and listen in Spanish.

Does it work offline?

Yes, for the stories you download. Tap the download button on a story and you'll find it in My stories, ready to read and listen to offline.

What is the grown-up question?

Before purchases, settings changes or external links, the app asks a simple question meant for adults. That way children can enjoy the stories without buying anything or leaving the app by accident.

Are the stories faithful to the Bible?

Yes. They are our own retellings, written for children ages 3 to 12 and reviewed to be faithful to Scripture. Each story lists its Bible passage so you can read it with your children.

Can I print the coloring pages for my church?

Yes. You can print them for your family, your Sunday school or your classroom, as long as it's free of charge. See the Terms for details.

Privacy and data

What data does the app keep?

Your preferences, favorites and progress are stored only on your device. There are no accounts and we don't ask for personal information. Full details are in the Privacy Policy.

How do I delete my data?

Deleting the app removes everything it stored on your device. If you also want us to delete purchase or crash-report data, email us with the ID from Settings → Support.